About the Role
This position is responsible for:
• Act as a location point of contact for all customers, staff, and vendors.
• Develop employees by knowledge sharing, training, experiences, and thought processes.
• Responsible for implementing Company approved processes and procedures.
Essential Duties and Responsibilities
• Be an ambassador for Kinkaider/Bierhaus Maisschaler, creating a welcoming environment for staff, customers, and vendors.
• Motivate and mentor staff to provide excellent customer service.
• Educate, train, and discipline staff.
• Order and manage inventory of kegs, cans, bottles, spirits, glassware, merchandise, and more.
• Responsible for oversight of location financial reporting (i.e. drawer reconciliation, deposits, tips, and petty cash).
• Maintain daily cleanliness of the Tap Room, kitchen, bathrooms, draft cooler, bar, and surrounding areas (e.g. patios, walkways, parking lot).
• Enforce all internal, local, state, and federal laws and regulations within the Tap Room/ Kitchen environment (i.e. food handler permits, health codes, etc.).
• Monitor and ensure staff pour and serve beer/cocktails appropriately.
• Conduct and collaborate with others on the scheduling of staff.
• Handle administration of cash register, POS system, and safe.
• Maintain awareness on Key Performance Indicators (KPIs) (i.e. profitability, budget, cost reductions, revenue growth, waste reduction, etc.) for Tap Room location.
• Complete and submit weekly operational reports in a timely manner.
• Manage the beer/food menu to ensure quality and inventory of products.
Requirements
• Proven work experience as a Restaurant or Tap Room manager or similar role.
• Proven customer service experience as a manager.
• Extensive food and beverage knowledge to inform customers and staff.
• Strong leadership, motivational, and people skills.
• Acute financial management skills.